Privacy Policy

1. Introduction

Synchroverse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, profile picture
• Payment Information: Billing address, payment method details (processed securely by Stripe)
• Avatar Customization: Preferences, personality settings, voice selections
• Conversation Data: Text and voice interactions with AI companions
• Support Communications: Messages you send to our support team

2.2 ARIA Waitlist Registration Data

• Email Address: Used solely to contact you about ARIA updates and access notifications
• X (Twitter) Account: Monitors engagement with ARIA content for calculating priority queue rankings
• Solana Wallet Address: Used exclusively to verify ARIA token holdings for priority waitlist access

2.3 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Features used, session duration, interaction patterns
• Log Data: IP address, access times, pages viewed
• Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Enable AI companion memory and personalization features
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Comply with legal obligations

4. AI and Conversation Data

Important: Your conversations with AI companions are processed to provide the Service. Here's how we handle this data:

• Memory Feature: Conversation summaries may be stored to enable cross-session memory
• Voice Data: Audio is processed in real-time and not permanently stored unless you opt-in
• Third-Party AI: We use third-party AI services to process conversations
• No Training: We do not use your personal conversations to train our AI models without explicit consent

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that perform services on our behalf (payment processing, hosting, analytics)
• AI Partners: Third-party AI services necessary to provide our features
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition

We will never sell, rent, or share your personal information with third parties for marketing purposes.

5.1 Third-Party Services

Personal information resides in HubSpot CRM with encryption and industry-standard protective measures implemented to prevent unauthorized access or disclosure. HubSpot CRM manages contact information; the platform maintains its own privacy standards. No information is shared with other third parties without explicit user consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data, including encryption in transit and at rest, secure authentication, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. Some information may be retained as required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time
• Opt-out of marketing communications
• Request deletion of conversation history

To exercise these rights, contact us at privacy@synchroverse.ai

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws, including standard contractual clauses where required.

10. Children's Privacy

Our Services exclude individuals under 18; the company does not knowingly collect minor information. If we learn we have collected information from a minor, we will delete it promptly.

11. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information as defined by the CCPA.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the GDPR including access, rectification, erasure, restriction, portability, and the right to lodge a complaint with a supervisory authority. Our legal bases for processing include consent, contract performance, and legitimate interests.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: