Delete your Synchroverse account
For people who use the Synchroverse app or website, provided by Synchroverse. These options request deletion of the same account and its associated data. You do not need to reinstall the app or sign in to read this page.
In the app
Open Synchroverse and go to Settings → Delete account. Type DELETE and confirm your request.
On the website
Sign in to account settings, open Settings → Privacy, and find the Delete account section. Select Delete, type DELETE, and confirm your request. You can do this in your phone's browser without the app.
Request by email
If you cannot sign in, email support@synchroverse.ai with the subject “Account deletion request”. Send it from the email address associated with your account if you can, and tell us you want your Synchroverse account and associated data deleted. Do not send your password or sign-in codes.
30-day grace period
Once your deletion request is accepted, your account is suspended and you are signed out on every device. Permanent account deletion is scheduled after a 30-day grace period. During that period, older conversation history and session logs may still be deleted under our normal retention schedules. If you change your mind, contact support@synchroverse.ai before the deletion date to request restoration. You cannot sign in while deletion is pending; signing in does not cancel the request.
What is deleted
Permanent account deletion removes:
- Your account and its conversation history.
- Agents you created, together with their saved knowledge.
- Your saved memories and avatar session logs.
The retention exceptions below still apply.
What is kept and for how long
- A transcript saved to an agent's knowledge stays with that agent if you did not create it. It is kept until that knowledge or the agent is deleted.
- Some information may be retained where required by law or for legitimate business purposes, such as fraud prevention and legal compliance. Our Privacy Policy does not set a fixed retention period for these exceptions.
See sections 4, 7 and 8 of our Privacy Policy. For details about information retained in your case or to exercise your data rights, contact privacy@synchroverse.ai.
Subscriptions
Review the subscription notice shown when you confirm deletion. If it says a subscription is still billing, follow its cancellation instructions in the store where you subscribed. Deleting your account does not by itself stop every store subscription from renewing.